Please note, all postal order payments should be sent by recorded or registered post. Please note personal cheques are no longer accepted. Please note that couriers will not insure items like statues for breakage, but only for loss, due to the nature of the product. The reason for this is that our items are kept in storage and we have to travel each morning to pick them.During the day we are packing and arranging couriers. In some rare instances it is possible we may under or over charge by small amounts. Some large items, like statues, it may not be possible to combine due to their large size. I strive to make the descriptions of products very precise and objective. Note to collectors on boxes and packaging - while many customers do not mind the condition of outer boxes or packaging for items it is noted that some collectors require pristine boxes or packaging for some collectable items.
Buyers that ask us about card condition should note we have over a thousand figures in storage and therefore it is just not possible for us to know the condition of each individual card in our stock. On this basis we make no guarantees regarding card condition.Items will not later be discounted or accepted for return due to'imperfections or minor damage' to the outer packaging. Buyers should also note that photo's shown of an item are generally an'example' of the product as in many instances we may have multiple units of stock of an item. For this reason, buyers should not assume the exact item in the picture is the one they will receive. Busts and statue s, while listed as new, may be opened for inspection or testing (of light up displays) before being despatched.
This is because on some rare occasions it is possible for these types of items to arrive with flaws, damage, or light up displays that fail. Paintwork on figures, busts, and statues may vary in quality on some items and is often hand done by the manufacturers. On rare occasions there may be minor paint flaws on items. This is part of the manufacturing process and it is not considered a fault on the item.Due to having a large amount of items in storage we also do not inspect items individual paintwork before sending them out. We endeavour to treat all our customers fairly, with respect, and with reason, and ask that when leaving feedback our customers do the same. Check out some of the testimonies in our feedback. If you have a question about an item please ensure you have checked and read through all of the description and terms and conditions first before contacting us. Asking us questions that already have answers available in the description slows down both parties concerned. The'ask a question' link is available at the bottom left corner of the item description. Please note, there are two types of questions we receive lots of every day and we kindly ask that buyers refrain from asking the following two questions. Can I have a discount? On many items it is also not possible to discount as they may be multiple quantity listings. Can you tell me the condition of the card for this action figure. The answer to this is already detailed above.
We have several thousand action figures all kept in a storage lock up facility. Therefore we regret that it is not practical or good use of our time to search for the answer to this question and ask that buyers accept the card condition based on the information already available in the description.